Terms and conditions
1] All digital media is a property of www.stenslipare.se
2] We reserve the right to refuse service to anyone for any reason at any time. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.
3] No refunds on jobs and no discounts are given. Services done must be paid. Unpaid fees are reminded via e-mail, if not corrected and paid, then the invoice will be sent to bailiff. Right of withdrawal of the services must be made as soon as possible if the job is already given for service. This must be done via e-mail. You agree to provide current, complete and accurate information for all jobs and services asked for via e-mail.
All jobs are documented with before and after pictures, also with the gemstone on a scale. To show the weight in carat before and after.
4] Right of withdrawal
You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice. You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in original packaging.
On the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product when the product is used or damaged. Specially made product, which has been tailor-made for you or has a clear personal touch to your wishes, with your choices of metal and/or gemstones. Services that have been completed and where you have expressly agreed to the service being started without the right of withdrawal. We inspect all products before they are sent, should the product still be damaged or incorrectly shipped when it arrives, we undertake in accordance with current consumer protection legislation to correct the defect free of charge.
5] You must always contact us for an approval before returning a defective item. The complaint must be sent immediately after the defect has been discovered. Any errors and defects must always be reported to via e-mail where you state your name, address, e-mail address and a description of the error. We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board www.arn.se.
We take no responsibility for indirect damages that may occur due to the product. We do not accept responsibility for delays / errors due to circumstances beyond the company’s control (Force Majeure). These circumstances can be, for example pandemic, labor dispute, fire, war, government decision, reduced or no delivery from supplier. Furthermore, no responsibility is taken for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control.
6] No responsibility is taken if material is broken or breaks during cutting process, this is a part of our terms and condition, but is also communicated before accepting any jobs. Due to existing visible or non visible internal stress/fractures this can happen. We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. By agreeing to our services you expressly agree that your use of, or inability to use, the Service is at your sole risk. Recutting of gemstones, the yield is what we strive for, to save weight (carat). Recutting larger gemstones is time consuming, due to that one need to find (angles and index) of all the facets cut from the previous gemcutter. If the client want to save time and money, then this must be communicated that new facets may be put without the yield in mind. All non organic gemstones are cleaned with Acetone, if gemstones are treated with oil etc, this must be communicated before the cutting process. Loose gemstones without certification can have a history of treatment. No resonsibility is taken if the gemstone is affected by the Acetone.
7] You agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. If communicated that it is confidential, then it is not used for public use.
A breach or violation of any of the Terms will result in an immediate termination of your Services. We take no responsibility and assume no liability for any comments posted by you or any third-party.
8] Personal information (GDPR)
By shopping at www.stenslipare.se, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than necessary to process your order. We never sell or pass on your information to third parties without legal basis. www.stenslipare.se is responsible for the processing of personal data that you have provided to us as a customer. Your personal information is processed by us to be able to handle your order and in those times when you have requested newsletters or promotional offers – to be able to adapt the marketing to your individual needs. The information below is a summary of how we store and process your data in accordance with the Data Protection Regulation (GDPR).
What information do we store?
To be able to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history. Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.
9] Legal basis
In connection with a purchase, your personal data is processed to complete the agreement with you. Marketing, promotions and similar mailings take place with your consent. What information is shared and for what purpose?
When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number of the payment provider is also saved. The information is saved in order to complete the purchase and to protect the parties against fraud. The payment providers (payment services) we use are: iZettle.
In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification.
The shipping companies we work with are: Postnord.
The right of access
You have the right to receive extracts from all information available about you with us. Excerpts are delivered electronically in a readable format.
Right to rectification
You have the right to ask us to update incorrect information or supplement information that is incomplete.
The right to be forgotten
You can request that the information concerning you be deleted at any time. There are few exceptions to the right to deletion, such as if it is to be retained because we must fulfill a legal obligation (for example according to the Accounting Act).
Responsible for data protection
www.stenslipare.se is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.